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Shipping & Exchanges
Shipping & Delivery
In house, we ship anywhere in the world. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via FedEx. To track your order at anytime, you'll be able to use your FedEx Tracking number. FedEx SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: ) PLEASE NOTE: Delivery times EXCLUDE the weekends, FedEx does not deliver on Saturdays and Sundays. We do not guarantee specific delivery times. Shipping times are estimated, and may vary, depending on order processing time and the distance of the shipping address from our distribution center in Dallas, Texas. We try to be as accurate as possible. TrisXB is not responsible for lost or stolen packages.
Orders over $100 may require a signiture at the time of delivery.
International customers may be required to pay import or duty fees to their local customs. We are not responsible for fees or taxes imposed by the customers local government.
How long does shipping take?
- If you have ordered with standard ground shipping please allow 5-7 business days for your order to process and ship.
-If you have ordered with express shipping please note: if your order is placed after 2:00pm PST with expedited shipping, you will be shipped the following business day.
- If you have placed an order for Custom TenX10 Apparel, these items have their own specific creating and processing time, which do not including weekends and/or holidays. This information will be discussed via e-mail, during consultation.
- If you have ordered with FedEx Ground shipping please allow 1-5 business days for your order to process and ship.
- If you are an international order please allow 10-15 business days for your order to process and ship.
How do I track my order?
Once your order has been shipped, you will be emailed your tracking information.
Can I return my order?
No returns on items once they have been shipped, however you can make an exchange within the allowed 7 days of receiving the item. We do not accept returns or exchanges on our custom made items.
RETURNS & REPLACEMENTS
We do not accept exchanges on orders after 7 days of you receiving it. Accessories, Lingerie and Swimwear are NOT returnable, but if they are defective we will replace the item. Please note that custom orders, can NOT be returned, exchanged, or refunded. We do not refund shipping costs when product is returned. Returns are issued as STORE CREDIT.